UX Innovation for a Global Logistics Leader
About
The redesign is for an internal application, meant for contractor driver administration and Settlement.
The application aims to provide users with a seamless end-to-end vendor management process, from contractor and rate set-up to payment calculation and settlement.
Scope: UX audit, OKRs, Brainstorming, Problem-solving, Hi-fidelity interactive prototypes, Visual design
The nascent application has been created without much consideration to design.
The immediate goal communicated from the business perspective was to visualize any new requirements, centered around functionality.
Additionally, the objective was to ease the Product Owners' administration of the vendor management process and the application itself.
Business Goals
Pain Points
After gaining an understanding of the business goals, based on requirement gathering and interactions with the BAs, POs, and developers, the following stood out as the pain points causing roadblocks in their goal fulfillment journey.
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There is a gap between the expectations of the PO BA team, and the output generated by the developers. Based on product growth requirements, Functionality Visualisation was required throughout the tenure.
Consistency Enhancement
Lack of consistency across the screens with variations in color, size, interaction, icons, blur, etc. This made navigating through the application an unpleasant experience. The same functionality had to be re-developed for each screen, increasing delivery time and cost.
Breakdown of the Design process followed for the Consistency Enhancement story, with each rectangle representing the ratio of time allocated to the particular step.
Understanding the
pain points
Exploring
brand guidelines
UX Audit
Setting
Objective
Prioritizing
Prototype
Feedback and Iterations
Discover
Define
Develop and deliver
Size: Time reference
The UX Audit has been conducted after exploring the brand guidelines. The objective was to gain insight into the application's adherence to the guidelines, any existing design usability gaps, as well as possible areas of improvement.
Usability Heuristics have been used as the logic for defining the issues.
UX Audit:
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